Frequently asked questions

Yes. Posting a request, receiving offers and following the arrival are free. You only pay for the transport, directly to the carrier, at the price from the offer you accepted.

An urgent request goes immediately to available tow trucks nearby. Each offer shows the arrival time, and after you accept it you follow the arrival live on the map.

If there is no offer for an urgent request within a few minutes, the search radius widens automatically and the request reaches carriers further away.

Only when you accept their offer. Until then you chat in the app, and phone numbers and e-mail addresses in messages are hidden automatically.

With every offer you see ratings from other customers and the number of completed jobs. Carriers whose details the Prevezi team has checked have a “Verified” badge.

When the carrier reports “Delivered”, you can choose “Not done” and describe the problem – an administrator then reviews the job. You can also write to support from the app.

Yes. Besides “Tow truck NOW”, any transport can be posted for a chosen date – up to six months ahead.

Yes. Choose English in Profile → Language. Carriers see your request in their language.

There is no subscription or membership fee. A commission is charged only on completed jobs agreed through the app, at the rate shown in Billing.

Turn on “Accepting requests” – urgent requests in your area arrive immediately and scheduled ones in your service area. When heading back empty, choose “Driving empty towards…” for jobs along the way.

Yes, in the Android app. Your location is sent and notifications arrive even when the phone is locked or the app is in the background.

Premium carriers see new requests before everyone else and send offers first. The commission is slightly higher, still only on completed jobs.

By bank transfer – the app shows all the details and an IPS QR code to scan in your banking app. The payment reference is your carrier code.