Privacy policy

Last updated: October 2026. This policy applies to the Prevezi app (web and Android) and the website preveziapp.com. In case of any discrepancy, the Serbian version prevails.

Who is responsible

Prevezi is a platform that connects customers with carriers. Contact for all privacy questions: info@preveziapp.com or in the app under Profile → Support.

What data we collect

• Account: name, e-mail address, and the sign-in method (e-mail and password, or Google account). We never see your Google password.
• Phone number: the number you enter so the carrier can call you (customers), or your business number (carriers).
• Requests and jobs: pickup and destination addresses with coordinates, date, description, photos you add, offers, prices, messages in the app, ratings and job history.
• Location: for customers, the phone location only when you tap “My location” or post an urgent request. For carriers, the location while “Accepting requests” is on or a job is in progress (see below).
• Carrier profile: business name, base location, services, vehicles, rates, and billing records (commission and payments).
• Notifications: a device token so we can send notifications about offers, messages and jobs.
• Technical data: app language, device type (Android or browser), and error records needed to fix problems.

Carrier location in the background

The Android app for carriers sends the location even when the app is in the background or the screen is locked, but only while the carrier has switched on “Accepting requests” or has a job in progress. This is needed to deliver urgent requests nearby and so the customer can follow the arrival. A permanent notification is shown the whole time. The location stops being sent when “Accepting requests” is switched off and there is no job in progress. Publicly (on the map of available vehicles) only an approximate position is shown, rounded to about 1 km, without the carrier’s name.

Why we use the data

• to deliver requests to carriers nearby and offers to customers;
• to exchange the phone number only after an offer is accepted, and to show the arrival on the map;
• to calculate the commission and keep billing records;
• for ratings, safety, resolving disputes and preventing abuse;
• for support and notifications related to your requests and jobs.

We do not sell data and do not use it for advertising.

Who processes the data

• Google Firebase (database, sign-in, notifications, file storage, hosting); servers in the EU (Frankfurt).
• Map and address services: OpenStreetMap map tiles, Photon (komoot) for address search and OSRM for route length. They receive the address you type or the coordinates of the route, not your name.
• The other party in a job: the carrier sees the customer’s name, addresses and details; the phone number only after the offer is accepted.

How long we keep data

While the account is active. When you delete the account, your name, e-mail, phone number, notifications and device tokens are deleted, open requests are cancelled, and the name and phone number in past requests are removed. Records of completed jobs and commission (amounts and dates, without contact details) are kept as long as necessary for billing and legal obligations.

Your rights

You can view and correct your data in the app (Profile), delete your account at any time (how to delete your account), request a copy of your data or ask a question at info@preveziapp.com. You have the right to lodge a complaint with the Commissioner for Information of Public Importance and Personal Data Protection of the Republic of Serbia.

Children

The app is not intended for persons under 16.

Changes

We will publish any changes to this policy on this page and, for important changes, notify you in the app.